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Insulation Point: Privacy Policy

This Privacy Policy applies to and informs you about the Personal Data that we collect from our customers and from our website and other online users (hereinafter “you”), as well as information that we collect automatically during your visits of our website (e.g., information collected via cookies).

“Personal Data” means any data, such as your name, telephone number, email address, IP (“Internet Protocol”) address or location data.

We attach great importance to data protection and the collection and processing of your Personal Data is carried out in strict accordance with the UK`s Data Protection Act 2018 (“DPA”) the General Data Protection Regulation (“GDPR”).

The Data Controller

The responsible party for the collection, processing and use of your Personal Data is:

Insulation Point Limited of Unit 1, Honeypot Business Centre, Parr Road, Stanmore, HA7 1NL (“we”, “us”, “our”)

If you have any questions or comments on this Privacy Policy or Data Protection at Insulation Point, please contact us at or call +44(0) 203 540 9560.

Information we collect

We may ask you for Personal Data when you:

  • Use our website and services,
  • Make a Purchase in our Shop,
  • Participate online or otherwise in marketing activities,
  • Subscribe to our marketing and promotional emails or other materials,
  • Interact with us on third-party social networking sites (subject to the terms of use and privacy policies of said third parties); or
  • Contact us.

Our use of Personal Data

We may use your Personal Data for the following purposes:

  • Sending notifications to you,
  • Enabling you to use our website,
  • Providing support to respond to your online inquiries,
  • Customise, analyse, and optimise our services (including content to gauge usage trends and determine the effectiveness of our marketing campaigns), technologies, notifications, and business relationships with you,
  • Better understanding website users,
  • Personalising content and implementing your preferences,
  • Prevention of fraud and other prohibited or unlawful activities,
  • Protecting the security and integrity of our website, businesses, and services; and
  • Other functions and purposes disclosed to you at the time of collection or as required or permitted by law.

Legal basis for processing

Our legal basis for collecting and using your Personal Data as described in this Privacy Policy depends on the Personal Data involved and the specific context in which we collect it. Generally, your Personal Data will be collected and processed by us on one or more of the following legal bases:

  • Your consent,
  • Compliance with contractual obligations,
  • Compliance with legal obligations, and
  • On the basis of our legitimate interests.

If you have any questions or need more information about the legal basis for the collection of your Personal Data, please contact us.

Use of cookies

We use so-called cookies on our web site. Cookies are small text files that are stored on your respective device (PC, smartphone, tablet, etc.) and saved by your browser. For further information please refer to our Cookie Policy. The legal basis for the use of cookies is your consent as well as our legitimate interest.

Contacting us

If you contact us, we process the following data from you for the purpose of processing and handling your request: first name, last name, e-mail address, and, if applicable, other information if you have provided it, and your message. The legal basis for the data processing is our obligation to fulfil the contract and/or to fulfil our pre-contractual obligations and/or our legitimate interest in processing your request.

Account and Registration

To use our all features of our shop, you can register and log in. Here, too, we store data in order to create a user account for you: Name, E-mail address, chosen password. We store this data as long as you are registered with us. If you delete your account, we will delete your data unless there is a legal retention period on our part. In this case, we must store your data for longer. The data that you provide to us via your account will be stored until you delete the data from your account. In addition, we process data that is required for the services we offer or your membership. The legal bases for processing are contract and our legitimate interest.

Use of the online shop

You can order our offers via the online shop. In doing so, we process your Personal Data that is required for processing your order and for customer care, as well as the data that you also provide to us voluntarily. When you order via the online shop, for example, we have to ask for your name, e-mail address and shipping address. We will process this data for order processing: Name, Address(es), E-mail address, Order data, Payment data, Telephone number, IP address.

The processing of this Personal Data is necessary for the ordering process. We process this data insofar as this is necessary for the processing of the contract, and for the assertion of possible claims on our part. The legal bases for processing are contract and our legitimate interest.

The provision of bank details is subject to our payment processors. We do not collect or store payment information or bank details ourselves but receive payment confirmation statements. The legal basis for providing the checkout is the fulfilment of our contractual obligations and the fulfilment of our legal obligations.

To ensure that you receive your ordered products, we pass on the necessary data to the selected fulfilment and logistics service provider for order processing.

Data Automatically Collected by Us

We may automatically collect information about user behaviour and usage regarding your visits to our websites, such as the pages you view, the links you click, and other actions you take in connection with our website.

We may also collect certain information about the browser you use to access our website, such as your IP address, device identifier, location data, browser type and language, and your access times, the URL ("Uniform Resource Locator") of the website from which you arrived at our website, and the URL to which you are directed after leaving our website if you clicked on a link on our website.

Data from third party sources

We may obtain data about you from third-party sources, such as social networks, and other third parties. We may use this data to better analyse your user behaviour to improve our ability to provide you with relevant marketing information and services, and to prevent and combat fraud.

Retention of your data

We will retain your Personal Data as necessary in connection with the purposes described in this Privacy Policy, for as long as you are actively working with us, and in accordance with applicable UK Retention Periods and other applicable laws for up to 6 years.

International transfers

Insulation Point may transfer your Personal Data to other companies and/or business partners as necessary for the purposes described in this Privacy Policy. In doing so, your Personal Data may be transferred to countries outside the United Kingdom or the European Economic Area. In order to provide adequate protection for your Personal Data when it is transferred, we have contractual arrangements regarding such transfers. We take all reasonable technical and organisational measures to protect the Personal Data we transfer.

Sending information

We use your data for sending information ordered by you about our offer and other promotions from us to the e-mail address provided by you. If you purchase goods on our website or forget something in your shopping cart or sign up for our newsletter, we may send you information on our own similar goods to your specified e-mail address even without your consent. The legal basis for this data processing is our legitimate interest because advertising related products by way of direct advertising represents a legitimate interest for us as a business and the provider of this website. You may object to the processing of your Personal Data for the purpose of direct advertising at any time without giving reasons by unsubscribing via the unsubscribe link at the end of each e-mail or by contacting us.

Sharing of Personal Data by us

We may share your Personal Data with business partners for the purposes described in this Privacy Policy, including, without limitation, the operation and optimisation of our website and for the processing of contracts, various service companies work for us, e.g., for IT services or the hosting of our website, to carry out transactions you request or to respond more quickly to your needs in our operations.

With your consent, we may disclose your Personal Data for any purpose. In addition, we may disclose your Personal Data: in connection with law enforcement, fraud prevention or other legal proceedings; as required by law or regulation; if Insulation Point (or a part of Insulation Point) is sold to or merged with another company; or if we have reasons to believe that disclosure is necessary to protect Insulation Point, its customers or the public. In all cases other than those described above, Personal Data will not be disclosed by us to third parties for their own marketing purposes without your consent.

Updating your information

If you believe that the information, we hold about you is inaccurate or that we are no longer entitled to use it and want to request its rectification, deletion, or object to its processing, please do so by contacting us.

Access Request and updating your Personal Data

In the event that you wish to make a Data Subject Access Request, you may inform us in writing of the same.

We will respond to requests regarding access and correction as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any Personal Data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the respective legal regulations mentioned above).

Your rights

Under the DPA and GDPR, you can exercise the following rights:

  • Right to information
  • Right to rectification
  • Right to object to processing
  • Right to deletion
  • Right to information
  • Right to data portability
  • Right of objection
  • Right to withdraw consent
  • Right to complain to a supervisory authority
  • Right not to be subject to a decision based solely on automated processing.

If you have any questions about the nature of the personal data we hold about you, or if you wish to request the erasure or rectification of personal data we hold about you, or to exercise any of your other rights as a data subject, please contact us.

The Supervisory Authority

The competent data protection authority in the UK is:

The Information Commissioner`s Office (ICO)

Wycliffe House, Water Ln,

Wilmslow SK9 5AF, UK

How we protect your Personal Data

Insulation Point takes all reasonable steps to protect your Personal Data from misuse, alteration, and loss, and from unauthorised access, alteration, or disclosure. To this end, we use the following means, among others:

  • Use of encryption when collecting and transmitting sensitive data such as credit card information, technical and organisational measures to ensure the continuous integrity, availability and fail-safety of processing systems and services,
  • Restricting physical access to our sites,
  • Restricting access to data we collect about you,
  • Ensuring appropriate safeguards are in place at our facilities and those of our business partners to ensure the security of your Personal Data; and,
  • where required by law, deleting, or anonymising Personal Data.

Collection and Use of Children's Personal Data

Insulation Point takes the privacy of children very seriously. We do not knowingly collect Personal Data from children through our website.


We may update this Privacy Policy from time to time. If we make changes to this Privacy Policy or materially change Insulation Point's use of your Personal Data, we will revise the Privacy Policy accordingly and also change the effective date at the end of this section. We encourage you to periodically review this Privacy Policy to be informed of how we use and protect your Personal Data.

Questions and Concerns

If you would like to contact us regarding our privacy practices for any reason, please contact us.



Effective Date

Monday, 23 January 2023